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COVID-19 G2P Cash Transfer Payments: Philippines Case Study

The Philippines' Social Amelioration Program started in March of 2020 sought to provide cash assistance to 18 million households. The first tranche of payments experienced significant delivery challenges, leading to changes in the second tranche. This case study aims to document lessons learned from the second tranche.

Digital Cash Transfers for Stranded Migrants: Lessons from Bihar’s COVID-19 Assistance Program

Coping with COVID-19 in Uganda

Social Cash Transfer Payment Systems in sub-Saharan Africa

The Future of G2P Payments: Expanding Customer Choice in Zambia

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COVID-19 and Social Assistance in the Philippines: Lessons for Future Resilience

  • Yoonyoung Cho and Doug Johnson

This note describes the phases of the COVID-19 SP response in the Philippines and assesses the performance with a focus on social assistance. It provides estimates of the coverage, adequacy, targeting accuracy, timeliness, and payment delivery of COVID-19 social assistance in the Philippines based on several household surveys and studies. The note pays special attention to the Philippines’ flagship social protection program, the Pantawid Pamilyang Pilipino Program (4Ps), and the...

Beyond India’s Lockdown: PMGKY Benefits During the COVID-19 Crisis and the State of Digital Payments

  • Alan Gelb, Anurodh Giri, Anit Mukherjee, Ritesh Rautela, Mitul Thapliyal, and Brian Webster

India imposed a lock-down in response to the COVID-19 pandemic in March 2020 and began a gradual re-opening in June. A telephonic survey in April examined the early effectiveness of information and the massive PMGKY social protection program (Policy Paper 217). This paper analyzes a second-round survey, conducted six months later. Logistical and information constraints had relaxed, and incomes and jobs had begun to stabilize for some. There were not...

National Digital Payments Roadmap – Bangladesh 2022-2025

  • Keyzom Ngodup Massally, Nabila Khurshed, Camilo Tellez-Merchan, Azizur Rahman, Vikas Singh, Anir Chowdhury, Dewan Md. Humayun Kabir

Investment in the digital infrastructure of the country has been a priority for the Government of Bangladesh in the past decade, ever since the vision for Digital Bangladesh was launched. Digital payments are critical to the government’s vision and ensuring these are scaled responsibly is now critical. The National Digital Payments Roadmap (‘the Roadmap’) provides a high-level plan to expand the adoption of responsible digital payments in a way that...

Digitalization: A Safe Path to a More Inclusive Recovery in Indonesia?

  • International Monetary Fund, Asia and Pacific Department

There are two key longstanding structural constraints to inclusive growth in Indonesia—low financial inclusion and limited access to finance—resulting in a large financing gap. Indonesia’s digitalization— growing rapidly in the e-commerce and financial services sector, the latter facilitated by fintech—is helping close this gap. The COVID-19 pandemic will likely serve to further accelerate this digital transformation: adoption of e-commerce and digital payments has increased amidst lockdowns and social distancing. Digitalization...

Social Protection in the COVID-19 Pandemic: Lessons from South Africa

  • Lena Gronbach, Jeremy Seekings, Vayda Megannon

This paper reviews South Africa’s social protection policies and their implementation during the COVID-19 crisis. Overall, the government reached over 30 million South Africans with cash-based relief measures. A distinctive feature of cash-based emergency relief was the use of digital technologies, especially in the application and verification process for the new SRD grant. The payment system, however, relied heavily on manual cash disbursements, thus failing to reflect the adoption of...

Digitalization of Social Protection Systems Policy in Indonesia as a Step Towards Society 5.0

  • Muhammad Aditya Purnomo

This paper discusses efforts to digitize Indonesia’s social protection systems in the context of Japan’s Society 5.0 initiative. It summarizes the trajectory of database development and use in Indonesia, as well as the country’s 2017 mandate that all government benefits be distributed in a cashless manner.


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